Carlisle Interests Inc.
Carlisle Interests Inc. is a small Texas based commercial investment firm that also leases out their commercial space including property management services.
Client Type / Industry
REIT
Agreement Type
MSA annual auto-renew
Relevance
Referral
Period of Performance
Ongoing since September 2020
Challenges & Objectives
• Security risk exposure (ransomware events, no MFA) • Slow response times from prior provider / no SLAs
Engagement Objectives:
• Stabilize core systems and achieve at least 99.9% uptime • Reduce critical incidents by X% within Y months
Scope of Managed IT Services
• 24×7 Remote Monitoring and Management (servers, workstations, network devices) • Proactive Patch Management and System Maintenance (OS and approved applications) • Help Desk Support (hours, channels, response and resolution SLAs) • Endpoint Security Stack (EDR/AV, disk encryption, web filtering, email security) • Backup and Disaster Recovery (RPO/RTO targets, tested restore cadence) • Identity and Access Management (MFA, SSO, privileged access controls) • Cloud Services Management (Microsoft 365 / Google Workspace, collaboration tools) • Network Management (firewalls, switches, wireless, VPN) • Asset and License Management (hardware lifecycle, license compliance) • vCIO / Strategic Advisory (quarterly business reviews, IT roadmap, budgeting) • Project services (cloud migrations, infrastructure refresh, office moves)
Delivery Approach & Methodology
Quantified Results & Performance Metrics
Client Trust
John Pearcy
Owner
More projects
